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Best Practice Help Line

  • The Best Practices Help Line is a service that provides best practice consultation via the telephone or online conference on how to effectively manage employee relations and address day-to-day workplace incidents and concerns including:
    • Termination;
    • Discipline;
    • Hiring;
    • Responding to incidents of wrongdoing;
    • Threats of litigation;
    • Crisis management;
    • Lowering exposure; and
    • Other events that can occur in the workplace.
  • Best practice advice focuses on:
    • Risk management;
    • Loss prevention; and
    • Litigation avoidance.
  • The Best Practice Help Line calls are scheduled during work hours from 10:00 am to 5:00 pm Eastern Standard Time.
  • Most calls can be scheduled on the same business day or within 24 hours of the receipt of the request.
  • There is no limit to the amount of times a user may request a call or the time a caller is allotted.
  • Help Line users must be able to provide proof of being an insured and must sign an acknowledgment form that states:
    • Legal advice is not provided;
    • The service is not for making claims; and
    • The service does not replace the advice of an attorney in their jurisdiction.
To schedule a call, please complete the Best Practice Help Line Request Form and return it via fax 1-918-712-5965. Should you need further information, you can call 1-888-712-7668.